Privacy Policy

1. Who We Are

Mojawhara is operated by:

For the purposes of applicable data-protection law, Mojawhara LLC is the controller of the personal information described in this policy.

For privacy questions or requests, please contact:

hello@mojawhara.com

2. Information We Collect

Depending on how you interact with Mojawhara, we may collect:

• Your name, email address, telephone number, country or region.
• Your preferred appointment method, date, time and location.
• Information submitted through our contact, enquiry or private-commission forms.
• The words, names, memories, occasions, design preferences and personal stories you choose to share during the bespoke process.
• Your jewellery preferences, including the type of piece, calligraphic direction, materials, gemstones and level of commission being considered.
• Communications between you and Mojawhara, including emails, appointment notes and correspondence concerning a creation.
• Delivery, billing and transaction information when required to prepare or fulfil an order.
• Newsletter preferences and records of consent or withdrawal.
• Technical information ordinarily generated when visiting a website, such as IP address, browser type, device information, approximate location, pages visited and security logs.
• Information stored temporarily in your browser to preserve your progress through an interactive experience such as the Seven Moments.
• Photographs you choose to include with an aftercare request, together with anything visible in them.

Photographs are never required. Where you choose to include them with an aftercare request, please photograph only what is reasonably necessary to show the condition of the creation.

Please do not provide highly sensitive personal information unless you consider it necessary for your commission. If sensitive information becomes relevant to a creation, we will handle it with particular care and seek additional permission where required.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and appointment requests.
• Understand your story, preferences and intentions for a private commission.
• Recommend an appropriate jewellery or high-jewellery pathway.
• Develop calligraphy, design proposals, gemstone selections and engineering studies.
• Prepare estimates, proposals, invoices and contractual documentation.
• Create, manufacture, document, deliver and provide aftercare for commissioned pieces.
• Assess the condition of a creation from photographs included with an aftercare request, respond to that request and arrange an appropriate service.
• Maintain authenticity, certification and provenance records.
• Communicate with you about an active enquiry, commission or purchase.
• Send newsletters, private invitations and maison updates where you have chosen to receive them.
• Operate, maintain, secure and improve our website and services.
• Prevent fraud, misuse and security incidents.
• Comply with legal, accounting, tax and regulatory obligations.
• Establish, exercise or defend legal claims.

Photographs included with an aftercare request are used only for those purposes. They are not used for marketing, facial recognition, biometric identification or AI training.

We do not use personal information for automated decisions that produce legal or similarly significant effects.

4. Legal Bases

Where European Economic Area or United Kingdom data-protection law applies, we process personal information under one or more of the following legal bases:

• Steps requested before entering into a contract and performance of a contract: to respond to a commission request, prepare a proposal, create a piece and provide delivery or aftercare.
• Legitimate interests: to operate and protect Mojawhara, communicate with clients, preserve appropriate business and provenance records and improve our services.
• Consent: for optional marketing communications and any non-essential cookies or similar technologies where consent is required.
• Legal obligations: to maintain accounting, tax, transaction and regulatory records.
• Legal claims: where information is required to establish, exercise or defend a legal claim.

You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. Private Commission Information

A private commission may involve meaningful personal information, including names, relationships, memories, poetry or significant life events.

We treat this information as private. It is made available only to the artist and to personnel or carefully selected partners who require it to respond to your request or create your piece.

Where possible, manufacturing and technical partners receive only the design and production information necessary to perform their work, rather than the complete personal story behind the creation.

6. When We Share Information

We may share limited personal information with trusted parties where necessary, including:

• Website hosting, database, cybersecurity and technical-service providers.
• Microsoft 365 and other communications providers used to receive and respond to email.
• Appointment, customer-service and business-administration providers.
• Suearmo and selected gemstone, engineering, manufacturing and craftsmanship partners where relevant to an appointment or commission.
• Gemological laboratories and certification providers where required for a gemstone or diamond.
• Payment, accounting, legal, insurance and professional advisers.
• Couriers, customs agents and secure delivery partners.
• Government bodies, regulators, courts or law-enforcement authorities where disclosure is legally required.
• A successor or purchaser in connection with a genuine reorganisation, financing, merger or sale of the business, subject to appropriate confidentiality safeguards.

Access to photographs included with an aftercare request is limited to authorised Mojawhara personnel and to relevant operating or specialist service partners where necessary to fulfil the request.

Service providers may use personal information only to provide their contracted services or as otherwise permitted by law.

Mojawhara does not sell personal information. We do not share personal information for third-party cross-context behavioural advertising.

7. International Operations and Transfers

Mojawhara LLC is established in the United States and operates internationally, including through relationships in Qatar. Our clients, partners and service providers may be located in different countries.

Your information may therefore be processed in the United States, Qatar or other countries where our service providers and production partners operate. Privacy laws in those countries may differ from those in your country.

Where required, we use appropriate contractual and organisational safeguards for international transfers of personal information.

8. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Our usual retention periods are:

• Enquiries that do not proceed: up to 24 months after the last meaningful communication.
• Active commission information: for the duration of the commission and associated aftercare.
• Completed commission, purchase, payment, accounting and contractual records: generally 7 years after completion or for any longer period required by law.
• Authenticity, authorship, certification and provenance records: potentially for the lifetime of the creation where maintaining the record supports authenticity, ownership history, aftercare or the client’s request.
• Photographs included with an aftercare request: in accordance with the retention period applicable to the related enquiry and service record, and no longer than reasonably necessary for that purpose.
• Newsletter information: until you unsubscribe or we discontinue the relevant communications.
• A minimal suppression record may be retained after unsubscribing to ensure that we respect your request.
• Routine technical and security logs: normally no longer than 12 months, unless a longer period is needed to investigate a security incident or meet a legal obligation.

We may delete or anonymise information earlier when it is no longer required.

9. Marketing Communications

We send newsletters, private invitations and maison updates only where permitted by law and, where required, after receiving your consent.

You can unsubscribe at any time by using the unsubscribe link in an email or by contacting hello@mojawhara.com.

Unsubscribing from marketing does not prevent us from sending service communications relating to an enquiry, appointment, commission, purchase or delivery.

10. Cookies and Local Storage

Our website may use cookies, local storage and similar technologies that are necessary to:

• Operate and secure the website.
• Remember essential preferences.
• Preserve your progress through an interactive form.
• Prevent spam, fraud or misuse.
• Maintain accessibility and basic site functionality.

At the date of this policy, Mojawhara does not use third-party behavioural-advertising cookies.

If we introduce non-essential analytics, advertising or similar technologies, we will update this policy and provide any consent controls required by applicable law.

You can remove cookies and locally stored information through your browser settings. Doing so may reset an unfinished form or affect some website functionality.

11. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include restricted access, encrypted transmission, authentication controls, security monitoring, backups and carefully selected service providers.

No method of internet transmission or electronic storage can be guaranteed to be completely secure. You should avoid sending confidential financial information through ordinary enquiry forms or unencrypted email.

12. Your Privacy Rights

Depending on where you live, you may have the right to:

• Ask whether we process your personal information.
• Request access to the information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information in certain circumstances.
• Restrict or object to certain processing.
• Request a portable copy of information you provided.
• Withdraw consent.
• Opt out of marketing communications.
• Appeal a decision concerning a privacy request, where applicable.
• Complain to the appropriate data-protection or privacy authority.

These rights are not absolute and may be limited where we must retain information for contractual, legal, tax, provenance, security or legal-claims purposes.

To exercise a privacy right, email hello@mojawhara.com. We may need to verify your identity before completing the request.

We will not discriminate against you for exercising an applicable privacy right.

13. Children’s Privacy

Mojawhara’s website and private-commission services are not directed to children under 18. We do not knowingly collect personal information directly from children.

If you believe a child has provided personal information to us, please contact hello@mojawhara.com so that we can review and, where appropriate, remove it.

14. External Websites

Our website may contain links to partner, social-media or third-party websites. Those websites operate under their own privacy policies, and Mojawhara is not responsible for their privacy practices.

We encourage you to review the privacy information provided by any external website you visit.

15. Changes to This Policy

We may update this Privacy Policy when our services, technology, partners or legal obligations change.

The latest version will be published on this page with its updated date. Where a change materially affects how we use personal information, we will provide additional notice where appropriate.

16. Contact Us

For privacy questions, requests or concerns, please contact:

hello@mojawhara.com